This is a bracelet and necklace repair service and not a physical repair kit that will be mailed to you. The tools in the stock photo are the tools we will use to repair your jewelry. Please ship the bracelet (s) or necklace (s) you would like repaired to us at the following address:
P.O. Box 948
New York, NY 10163
When your repair is completed, we will mail your items back to you. This service is available for BOYBEADS jewelry and jewelry made by other sources. Different designers use many different methods of production. If your jewelry was not purchased from us, please email a photo before purchasing this repair service to ensure that we can work on your jewelry. Contact us at firstname.lastname@example.org
Sizing: It is imperative that you know the wrist size of the recipient in order to select the proper bracelet size. We offer BOYBEADS bracelet resizing for a fee of $15 per bracelet. If a customer returns a bracelet for resizing, we cannot simply add or remove a bead- the entire bracelet must be cut and made again. Completing this process requires up to two hours of labor per bracelet. We recommend that you measure your wrist with a tape measure. Add 1/2 inch to the number you come up with. For example, if your wrist measures 7.0 inches, you should purchase a bracelet that measures 7.5 inches. If your wrist measures 7.25 inches, you should purchase a bracelet that measures 7.75 inches and so on.
For special requests, please use the "Notes" section at checkout. Use this area to tell us your bracelet size or how many beads to add or remove. The shipping charges paid at checkout are for shipping the bracelet(s) back to you.
Fixed product and made it better!
Repaired my bracelet and provided top notch quality service
All I can say is Thank You - not only for the repair, but for the great communication and customer service that was provided. Having these bracelets back in my rotation made me a happy camper - and I will be a returning customer. great work by dedicated artists.
Can't beat Boybeads. They are as professional and generous as they come. It is a pleasure to do business with this company. Perhaps that's why I'm wearing three of their products right now. BTW - the repair was done swiftly and without complaint. I am most grateful.
Without a doubt, this is the best service I have ever encountered. At the heart of every business is the service provided and yet many businesses forget this simple fact. Not BoyBeads. This business well understands how to take care of its customers and we are greatly appreciative of the care provided. Thank you!!
I must say I was pleasantly suprised by this service. The bracelets you restrung from the 4 small ones I sent you are Outstanding, could not be happier. Your customer service is second to none, it's so refreshing in this day of internet shopping to deal with a person who cares about thier product and adds a personal touch to the buyer. Can't remember the last time getting a hand written postcard thanking me & have a wonderful autumn! It's the details that will keep me doing business with you and your company. Thanks & stay healthy
Thier customer service can not be beat
My husband loved his birthday present. The bracelet was a little too big for him. I was able to return and have it resized. The bracelet is perfect and the turn around time was excellent. My husband wears it all the time. Thanks Boybeads for making me a hit.